Should you need to add, change or cancel an order- please email or call ASAP.
Cancellations after 8/1/23- 25% restocking fee
Cancellations after 9/1/23, 50% restocking fee
Pre-Cooled orders cannot be cancelled after 7/15/23
*Please note some orders can NOT be cancelled due to volume or special request, see the bottom Comments on your final confirmation.
Additions to orders are welcome, but subject to availability after July 1.
Demands for some varieties is very high. Sometimes we will be faced with making a choice on your behalf. We thank you for trusting us to select varieties of the same class and/or color group. However, we do understand there are times that an alternate variety is not desired- no problem! Let us know ASAP if you do not want any substitutions.
We accept the following credit cards:
Visa, Mastercard, American Express, Discover
Please provide the credit card number and expiration date when placing your order. When an order is shipped, payment will be processed through on your card. If you request payment of an invoice by credit card after an order is shipped, a 3% credit card processing fee will be added. Full remittance is required with the order unless credit has been established. You may elect to pay by credit card. Your order amount along with any applicable freight and handling charges will be charged to your credit card at time of shipping. For established credit customers we will invoice your order at the time of shipping including any applicable freight and handling charges. We charge 2% per month or 24% annually for account balances past 30 days overdue.
We will ship your order prepaid to your destination via UPS Ground, US Priority Mail, or common carrier. The actual freight charges will be added to your order at time of shipping.
We will ship your order during the week you specify if the product is available at that time. We make every effort to ship on the date requested, however, we will not ship during extreme cold weather.
We reserve the right to refuse requests for cancellation of an order within one week of the scheduled shipdate. If we do allow a cancellation of an order within the one week period or if a shipment is refused after shipment, a $25.00 restocking fee plus the cost of any plant material unsuitable for reshipping will be incurred and charged to your account. There will be no charge for errors made on our part. All returns must have prior authorization with our customer service department or return shipments will not be accepted.
We warrant our product to be in sound, healthy condition at the time of shipment, but do not warrant the flowering, other planting, growing or forcing results. SHORTAGES, DAMAGE IN TRANSIT OR UNACCEPTABLE PRODUCT MUST BE REPORTED WITHIN 8 DAYS OF RECEIPT OF ORDER FOR CONSIDERATION OF ANY CLAIM. We accept no responsibility for the guarantee you give your customers. In no case will Leo Berbee Bulb Company be liable for any dollar amount greater than the sum originally received for the product