FAQ's
Some of our most commonly asked questions follow. If you have additional questions or concerns, please contact us.
Wholesale Sales: sales@berbeeus.com
Young Plant Sales: daved@berbeeus.com
Ordering
Q: As a grower or garden center, can I order directly from Leo Berbee?
A: Yes, and we also have distributors who broker for us.
Q: Can I order if I am not a wholesale customer?
A: At this time we are only selling to wholesale/reseller customers. However if you are ever in Central Ohio please stop by our garden center: Dutch Mill Greenhouse located in Marysville, Ohio.
Q: How do I get set up as a new customer?
A: You need to complete the wholesale application. The application will require an EIN # or SSN representing your business. Once your app is approved we will get you a username and password for the website
Q: When do you sell Fall bulbs/Spring bulbs?
A: Fall bulb sales start September-December. Spring items January/February-June. An example of a fall bulb is- tulip, daffodil, hyacinth, anything that blooms in the Spring. A spring item would be a cannas, dahlias, clematis, hostas, and anything that blooms in the summer.
Q: Do you have a minimum order?
A: Yes, as of August 2026, we have a $250 minimum for each order.
Q: How can I get black crates included with my order?
A: Please email sales@berbeeus.com to discuss shipping empty crates.
Shipping
Q: How much is shipping& handling?
A: Orders are shipped UPS, FEDEX, U.S Mail and LTL truck. Freight is determined based on weight and location and is billed at time of shipping. All orders will have shipping unless arrangements are made ahead of time that the order includes shipping cost.
Q: When will my order ship?
A: We will ship your order during the week you specified at order placement.
Q: Do you ship internationally?
A: We do not ship internationally at this time, but we do have distributors/brokers who can.
Q: Can I pick up my order?
A: We are located in central Ohio. If you are local, or will be traveling through the area, you are more than welcome to pick up your order.
Q: My ship week has come and gone – where is my order?
A: We do our best to get orders shipped out the week customers specify at time of order. However, orders may be delayed during heavy ship weeks or due to supply chain issues out of our control.
Q: Will weather affect my ship week?
A: We want your product to arrive safely, therefore we do not ship during extreme cold weather. We may also hold an order if it contains cold sensitive product and there is a chance this shipment might have to sit on a truck overnight during transit.
Payments
Q: How do I pay for my order?
A: We take credit card only at this time.
Q: When will my card be charged?
A: Credit cards are charged at time of shipment.
Q: What if I have a credit on my account? How can I use this towards an order?
A: Account credits are saved in our system, but you will need to alert us that you would like to post your credit to a new order. When placing the order mention the credit- if it is an online order use the notes field to mention.
Product questions
Q: Can I have my fall bulbs precooled?
A: Yes! Let us know at time of order and we can begin the cooling process for you.
Q: When is the best time to plant a fall bulb?
A: It is best to plant before the ground freezes, so September or October would be ideal.
Q: When is the best time to plant a spring bulb?
A: It is best to wait until the last frost date, so Late May and early June is ideal.
Q: How can I receive a paper catalog?
A: Email or call sales@berbeeus.com or (937)642-0511. Please specify if you would like a catalog of fall product, spring products, or both catalogs.
Q: How accurate are the bloom colors on the website?
A: We make every effort to be sure the photos depict the blooms true colors. However, due to technology variations, bloom colors shown may vary depending on which technology is being used. The same photo viewed on a laptop, tablet, or smartphone may look somewhat different.
Q: Can I use the photos from your website?
A: Photos and images on our website are the property of and are copyrighted Leo Berbee Bulb Co. They have either been provided by a breeder or supplier for the purpose of product promotion. We are unable to pass along these image rights and encourage you to contact the breeder or supplier for information on photo availability.
Images on this website may not be used for any purpose (including but not limited to: downloading, printing, distributing, linking) without permission from Leo Berbee Bulb.
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