Quick Heads-Up!
Before we get to our Standard Terms and Conditions, which we know can get lengthy, please note these important highlights.
> We want your plants to thrive, so please check your order as soon as it arrives.
> Reporting Issues: If anything is damaged, missing, or looks off, let us know within 3 days so we can help.
> A Friendly Reminder: While we provide the best bulbs possible, we can't be responsible for issues caused by improper storage, late or incorrect planting, or unfortunate weather conditions.
> Cancellation/restocking fees can vary depending on product ordered. Please read the cancellation section carefully.
Thank you for purchasing with our family-owned business! We appreciate your support! - Bob and Marjolein
LEO BERBEE BULB CO.- STANDARD TERMS & CONDITIONS
PAYMENT AND INVOICING
Full remittance is required prior to shipment. Please provide a credit card number and expiration date (valid at the time of shipping) when placing your order. Your order amount, along with any applicable freight and handling charges, will be charged to your credit card at time of shipping. For your convenience, we accept the following cards: Visa, MasterCard, American Express, and Discover Card.
Other forms of payment may be accepted on a case by case basis. Contact the sales department for more information.
For any special precooled bulb orders, your credit card will be charged at the time we place the bulbs into the cooler. All other orders are invoiced upon shipment unless other arrangements have been made. Tariffs, if applicable, will be billed at the time of invoicing.
IF A CREDIT CARD DECLINES:If a credit card is declined when processing an order, the customer will be notified via email and provided a courtesy phone call.
Customers will have 48 hours (two business days) from the time the notification email is sent to provide updated payment information.
If payment is not received or we do not hear back from the customer within two business days:
- The affected order will be canceled.
- All future open orders will also be canceled.
- The customer’s online account will be placed on hold/inactive.
To resume ordering privileges, the customer will be required to pay a 25% reinstatement/restocking fee before the account is reactivated.
*Special circumstances may be reviewed on a case-by-case basis at management’s discretion.
TAXES
As a wholesale customer of Leo Berbee Bulb Company, you are responsible for the accurate calculation, collection, and remittance of all applicable sales, use, and other taxes on the products you purchase. This includes ensuring compliance with all state and local tax regulations in your jurisdiction. By placing a wholesale order, you acknowledge and agree to assume full responsibility for these tax obligations.
CREDIT/CLAIMS
Approved credits will be applied to your account and can be used toward a future order. We do not issue refunds unless otherwise agreed upon.
SHIP DATES
We will ship your order during the week you specify if the product is available at that time. We make every effort to ship on the week requested; however, we will not ship during extreme cold weather.
If you wish to change the original ship week you requested, we will make every effort to accommodate you. HOWEVER, we may not be able to switch your original ship date due to warehouse availability. Please review your original ship week before submitting.
If part of your order is backordered, we will ship the available items first and we will ship the remaining items as soon as they are available.
If you'd prefer to receive everything in one shipment, just let us know in the notes section when you place your order,
SHIPPING METHODS
Orders are shipped via common carriers, including UPS, and in certain unique situations, USPS. Precooled orders will be billed at a flat rate of 15% of the order total to cover specialized packing and expedited handling.
Please note: Shipping costs and any applicable tariffs will be reflected on your final invoice.
LIMITATIONS OF WARRANTY/LIABILITY
We warrant our product to be in sound, healthy condition at time of shipment, but do not warrant the flowering, other planting, growing or forcing results.
Shortages, damage in transit or unacceptable product MUST BE REPORTED WITHIN 3 DAYS of receipt of order for consideration of any claim. Leo Berbee Bulb Company cannot be held responsible for loss due to improper storage, delayed planting, improper planting, inexperience with plant-specific growing requirements, and growing conditions out of our control.
We accept no responsibility for the guarantee you give your customers. In no case will Leo Berbee Bulb Co. be liable for any dollar amount greater than the sum originally received for the product.
CANCELLATIONS
We reserve the right to refuse requests for cancellation of an order within three weeks of the scheduled ship date. If we do allow the cancellation of an order within the three-week period or if a shipment is refused after shipment, a 25% restocking fee will be incurred and charged to your account. There will be no charge for errors made on our part. All returns must have prior authorization with Leo Berbee or return shipments will not be accepted.
For Fall Product - Prepack, Farm Cases, Precool, and Special Orders placed prior to August 1 (i.e. Pre-Orders) cannot be cancelled after August 1 without incurring a 25% restocking fee. After September 1, cancellations of Pre-Orders will incur a 50% restocking fee. Special Orders can not be cancelled.
SPECIAL ORDERS
We are happy to special order larger volumes or product that is not listed in our catalog. However, all special orders are a committed order at the time they are placed, and we reserve the right to not cancel a special order.
SUBSTITUTIONS
Demand for some varieties is very high and farm shortages may occur, so we may be faced with making a choice on your behalf. We thank you for trusting us to select varieties of the same class and/or color group. If you have a preference for the type of subs you would like to receive, please note “sub by class” or “sub by color” in the comment section of the order form. We do understand there are times that an alternate variety is not desired. If this is the case, please indicate “No Subs” when you submit your order.
COMBINATION OF ORDERS
Due to the volume of orders in the warehouse, we will not be able to combine orders. Ship Week requests will be reviewed and they may ship at the same time, but they will be considered separate orders with separate freight charges.
NEW CUSTOMER ORDERS
New customers' orders totaling $2,500 or greater require a deposit equal to 20% of the total order value or $500 (whichever is greater), collected three (3) weeks prior to order processing.
***SPECIAL NOTE ON TARIFFS***
The tariff landscape is constantly evolving, and we want to keep you informed. Tariffs will be listed as a separate line item on your final invoice. We understand that these adjustments can be frustrating; unfortunately, the tariffs are beyond our control, and we appreciate your understanding. As tariffs are changed or removed, we will respond accordingly. Thanks again!
ADDITIONAL CHARGES
Black Crates: $6 each
Winter Packing Fee: Applied during the winter shipping season to ensure safe transit of live product
Young Plants Fruits Program
Because our Young Plants Fruit Program is separate from other plant material we offer, it carries its own requirements. Fruit must be placed on its own order, separate from other plant material, and the minimum order amount including plants and tags is $325. Anything below this amount will have a $35 small pack fee added to the order.
Shipping and Growing Restrictions
· Blueberries – cannot ship into CA, OR, or WA
· All Grapes – cannot ship into CA, ID, OR, or WA
· Wine Grapes – cannot ship into NY
· Elderberries, Goji Berries – cannot ship into CA, ID, or WA
· Hops Rhizomes – cannot ship into ID, OR, or WA
· Currants, Gooseberries, Jostaberries – growth restricted in some areas of DE, MA, ME, MI, NC, NH, NJ, RI, WV; check with local Department of Agriculture
Fall Pre-Orders
(Any fall order placed prior to August 1 is considered a Fall Pre-Order.)
Fall Pre-Order Changes
Changes to Fall Pre-Orders must be received by August 1 via email or phone call. Additions will depend upon availability.
Fall Pre-Order Cancellations
Cancellations of Fall Pre-Orders must be received by August 1 via email or phone call. After August 1, cancellations will incur a 25% restocking fee. After September 1, cancellations will incur a 50% restocking fee.
***Special note on tariffs***
The tariff landscape is constantly evolving, and we want to keep you informed. Tariffs will be listed as a separate line item on your final invoice. We understand that these adjustments can be frustrating; unfortunately, the tariffs are beyond our control, and we appreciate your understanding. As tariffs are changed or removed, we will respond accordingly. Thanks again!
