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About  »  

FAQ's

Some of our most commonly asked questions follow. If you have additional questions or concerns, please contact us.

Wholesale Sales: sales@berbeeus.com

Young Plant Sales: daved@berbeeus.com

 

Ordering

Q: As a grower or garden center, can I order direct from Leo Berbee?

A: Yes and we also have distributors who broker for us. 

Q: Can I order if I am not a wholesale customer?

A: At this time we are only selling to wholesale/reseller customers. However if you are ever in Central Ohio please stop by our garden center: Dutch Mill Greenhouse located in Marysville, Ohio.

Q: When do you sell Fall bulbs/Spring bulbs?

A: Fall bulb sales start September-December. Spring items January/February-June. An example of a fall bulb is- tulip, daffodil, hyacinth, anything that blooms in the Spring. A spring items would be a cannas, dahlias, clematis, hostas, and anything that blooms in the summer.

Q: Do you have a minimum order?

A: We have different size boxes so there is no boxing or dollar minimum. It depends on what items are packed in.

Q: How can I get black crates included with my order?

A: Please email sales@berbeeus.com to discuss shipping empty crates.

Q: I’m trying to place my order, but my shopping cart keeps disappearing. What should I do?

A: This sometimes happens if there are multiple items in your shopping cart. Hold down the ‘Control’ key on your keyboard and tap the ‘+’ key once or twice until you can see the ‘Go to Cart’ and ‘Checkout’ buttons at the bottom of the shopping cart popup. Holding down the ‘Control’ key plus the ‘-‘ will return your screen back to normal.

Shipping

Q: How much is shipping& handling?

A: Orders are shipped UPS, FEDEX, U.S Mail and LTL truck. Freight is determined based on weight and location and is billed at time of shipping. All orders will have shipping unless arrangements are made ahead of time that the order includes shipping cost.

Q: When will my order ship?

A: We will ship your order during the week you specified at order placement.

Q: Do you ship international?

A: We do not ship international at this time, but we do have distributors/brokers who can.

Q: Can I pick up my order?

A: We are located in central Ohio. If you are local, or will be traveling through the area, you are more than welcome to pick up your order.

Q: My ship week has come and gone – where is my order?

A: We do our best to get orders shipped out the week customers specify at time of order. However, orders may be delayed during heavy ship weeks or due to supply chain issues out of our control.

Q: Will weather affect my ship week?

A: We want your product to arrive safely, therefore we do not ship during extreme cold weather. We may also hold an order if it contains cold sensitive product and there is a chance this shipment might have to sit on a truck overnight during transit.

Payments

Q: How do I pay for my order?

A: We take credit card only at this time. All payments are required before items will ship.

Q: When will my card be charged?

A: Credit cards are charged at time of shipment.

Terms & Conditions

Q: Do you offer a guarantee?

A: We warrant our product to be in sound, healthy condition at time of shipment, but do not warrant the flowering, other planting, growing or forcing results. Shortages, Damage In Transit Or Unacceptable Product Must Be Reported Within 8 Days Of Receipt Of Order For Consideration Of Any Claim. Leo Berbee Bulb Company cannot be held responsible for loss due to improper storage, delayed planting, improper planting, inexperience with plant specific growing requirements, and growing conditions out of our control. We accept no responsibility for the guarantee you give your customers. In no case will Leo Berbee Bulb Co. be liable for any dollar amount greater than the sum originally received for the product.

Q: Can I cancel my order?

A: We reserve the right to refuse requests for cancellation of an order within four weeks of the scheduled ship week. If we do allow a cancellation of an order within the four week period or if a shipment is refused after shipment, a $25.00 restocking fee plus the cost of any plant material unsuitable for reshipping will be incurred and charged to your account.

Q: What is your policy regarding supply and substitutions?

A: Demand for some varieties is very high and we will be faced with making a choice on your behalf.  We thank you for trusting us to select varieties of the same class and/or color group.  However, we do understand there are times that an alternate variety is not desired-  no problem! Just let us know at time of order and we will honor your request.

Product questions

Q: Can I have my fall bulbs precooled?

A: Yes! Let us know at time of order and we can begin the cooling process for you.

Q: When is the best time to plant a fall bulb?

A: It is best to plant before the ground freezes, so September or October would be ideal.

Q: When is the best time to plant a spring bulb?

A: It is best to wait until the last frost date, so Late May and early June is ideal.

Q: How can I receive a paper catalog?

A: Email or call sales@berbeeus.com or (937)642-0511. Catalogs include both fall and spring offerings.

Q: How accurate are the bloom colors on the website?

A: We make every effort to be sure the photos depict the blooms true colors. However, due to technology variations, bloom colors shown may vary depending on which technology is being used. The same photo viewed on a laptop, tablet, or smartphone may look somewhat different.

Bulbs

Bulb Planting
Spring Product